The landscape of the travel industry is undergoing a transformative shift, largely fueled by the integration of artificial intelligence (AI) technologies. A recent survey by Travel Weekly highlights that nearly half of travel advisors are now incorporating AI into their practices, a significant development considering this sector’s historical reluctance towards adopting advanced technology. Notably, among
Airlines
The airline industry has long grappled with consumer protection policies, particularly regarding flight cancellations and delays. With the incoming Trump administration potentially overseeing a significant overhaul of the Department of Transportation (DOT)’s approach to these issues, a proposed compensation model has become the focal point of much debate. This article delves into the details surrounding
The U.S. Department of Transportation (DOT) is taking significant strides towards improving air travel for individuals who rely on wheelchairs. By instituting a comprehensive set of regulations, the DOT aims to not only protect passengers but also hold airlines accountable for their treatment of disabled travelers. The importance of these regulations cannot be overstated, as
Travel and hospitality serve as vital arteries in the global economy, with their influences reaching far beyond the realm of tourism. In a luminous event held on December 11, 2023, in New York City, Travel Weekly honored the crème de la crème of the travel industry at its 22nd annual Readers’ Choice Awards. The occasion
The recent announcement from the Federal Aviation Administration (FAA) about the impending resignation of its administrator, Michael Whitaker, marks a significant moment in aviation regulation. As Whitaker prepares to step down next month, the aviation industry and its various stakeholders must reflect on the challenges faced during his tenure and consider the implications of his
In a groundbreaking development for the aviation industry, Korean Air has finalized its acquisition of Asiana Airlines, marking the culmination of a $1.3 billion transaction that grants Korean Air a predominant 64% stake in South Korea’s second-largest airline. This merger, which unfolded in the wake of the global Covid-19 pandemic, signifies a transformative shift in
As the holiday season approaches, excitement fills the air for travelers eagerly anticipating their time away from home. According to projections by the American Automobile Association (AAA), this year is poised to break previous holiday travel records set in 2019. From December 21 to January 1, AAA estimates that approximately 119.3 million individuals will embark
On December 11, Delta Air Lines is set to unveil its third Delta One Lounge, marking a significant addition to the upscale travel experience at Boston Logan International Airport. This new lounge will serve as a sanctuary for Delta One ticketed passengers, Delta 360° members in first class, and select patrons traveling in premium seats
Avelo Airlines is making significant strides in its expansion efforts with the announcement of four new domestic routes from New Haven, Connecticut, the airline’s primary hub in the Northeast. This move not only signals Avelo’s commitment to enhancing connectivity for its customers but also reflects the growing demand for affordable air travel options in the
On May 22, JetBlue Airways is set to enhance its transatlantic offerings by kicking off new seasonal flights from Boston to two sought-after destinations: Madrid, Spain, and Edinburgh, Scotland. This expansion signifies a strategic move to strengthen JetBlue’s presence on the East Coast of the United States while responding to the growing demand for international
Southwest Airlines has made a significant move in its corporate structure by appointing Aileen Furlong as the new vice president of sales, commencing on January 6. A seasoned professional with extensive experience in the airline industry, Furlong is stepping in to lead Southwest Business, a branch dedicated to cultivating relationships with large corporate clients, government
Air France has announced that it will launch flights to Orlando, marking the airline’s expansion into its 18th U.S. destination this upcoming spring. This development signals a significant moment for the carrier, as it endeavors to build on previous attempts to service this route. In an exclusive interview with Boaz Hulsman, the commercial vice president
In a significant restructuring of its route network, JetBlue Airways has decided to cease operations in San Jose, California, a move that underscores the airline’s strategic pivot towards more lucrative markets. Historically, JetBlue’s presence in San Jose was limited, with only seasonal services connecting to major hubs like Boston and New York City. This decision,
The evolution of airline ticket servicing through New Distribution Capability (NDC) technology has presented both opportunities and challenges for travel professionals. In an industry striving for modernization, the implementation of NDC promises enhanced flexibility and personalization in ticket offerings. NDC enables airlines to have direct control over their products, virtually transforming how fares, services, and
In recent months, the topic of passenger rights in the airline industry has garnered significant attention, especially following new proposals from the Transportation Department (DOT). On December 5, the DOT revealed plans that could herald a shift in the relationship between airlines and their customers, particularly regarding compensation for travel disruptions. This article examines the
In a significant move in the banking and travel loyalty landscape, Citi has secured a 10-year agreement with American Airlines to become the exclusive issuer of AAdvantage co-branded credit cards. This partnership not only marks a new chapter for Citi, which will take over the co-branded credit card market for American Airlines, but it also
In an ambitious move set to revolutionize the travel experience, Lufthansa is introducing an innovative merchandising strategy tailored specifically for its business class. This initiative, launching on March 30, is designed to cater to varying passenger needs and preferences, aligning with the airline’s commitment to enhance its service quality. Passengers on select flights connecting Munich
The airline industry has reached a critical juncture as major carriers engage in a legal controversy over proposed regulations aimed at enhancing fare transparency. Despite public commitments to customer service and disclosure, leading airlines such as Delta, American, United, Frontier, and Spirit are actively opposing legislation that would mandate full disclosure of all flight-related fees