In an impressive move to boost accessibility in the travel industry, Hilton Hotels has embarked on a transformative partnership with Be My Eyes, an innovative tech platform that leverages artificial intelligence and volunteer support to assist individuals who are blind or have low vision. This collaboration marks a significant step forward in making travel more inclusive and empowering for all guests, showcasing a commitment to improving the overall experience for visually impaired travelers.
The initiative allows users of the Be My Eyes platform, specifically in the United States and Canada, to gain access to a range of services tailored to their needs. With the aid of the free Be My Eyes app, guests can seamlessly connect with Hilton’s dedicated Reservations and Customer Care teams. This support spans various in-room requests, ranging from simple tasks like adjusting a thermostat to operating coffee machines or identifying window treatments. Furthermore, the app enables users to receive guidance navigating hotel amenities, including bars, restaurants, gyms, and spas, ensuring a comfortable stay without barriers.
Accessing Support Through Technology
Using the Be My Eyes app is straightforward for guests; they can access services by selecting the “Hotels” category in the platform’s “Service Directory.” Multiple Hilton brands are participating in this initiative, including esteemed names such as Waldorf Astoria, Conrad, DoubleTree by Hilton, and Hampton by Hilton. This wide range ensures that travelers have options for accommodations while relying on necessary support during their stay, highlighting Hilton’s dedication to creating an inclusive hospitality environment.
A Progressive Journey for Hilton and Be My Eyes
This collaboration builds upon Hilton’s earlier engagement with Be My Eyes, which began in 2023 when Hilton worked to refine the app’s AI model, enhancing its ability to recognize objects and navigate furniture in hotel rooms effectively. This foundational work has proven crucial in ensuring that the technology genuinely meets the needs of visually impaired guests. By assembling a specialized team of customer care agents who are meticulously trained to assist Be My Eyes users, Hilton has taken substantial strides toward creating an empowering atmosphere for those who rely on visual assistance.
According to Be My Eyes CEO Mike Buckley, this partnership plays a pivotal role in dismantling accessibility challenges within the travel sector. As Buckley expresses, the aim is not just to facilitate service but to foster an inclusive atmosphere in hospitality settings altogether. Launched in 2015, Be My Eyes has amassed over 700,000 users worldwide, emphasizing an essential need for such support in travel and everyday life.
Hilton’s collaboration with Be My Eyes exemplifies a progressive model for enhancing accessibility across the hospitality industry. By leveraging technology and human compassion, this partnership not only enriches the travel experience for blind and low-vision guests but also sets a standard for others to follow in making travel universally accessible.
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